felkins, p. k., chakiris, b., & chakiris, k. n. (1993). Change management: A model for effective organizational performance. quality resources.
Cita Chicago (17th ed.)felkins, patricia k., b.j chakiris, i kenneth n. chakiris. Change Management: A Model for Effective Organizational Performance. New York: quality resources, 1993.
Cita MLA (9th ed.)felkins, patricia k., et al. Change Management: A Model for Effective Organizational Performance. quality resources, 1993.