Smith, S., & Wheeler, J. (2002). Managing the customer experience: Turning customers into advocates. Financial Times Prentice Hall ; Pearson Custom Publishing.
توثيق أسلوب شيكاغو (الطبعة السابعة عشر)Smith, Shaun, و Joe Wheeler. Managing the Customer Experience: Turning Customers into Advocates. London : Boston, MA: Financial Times Prentice Hall ; Pearson Custom Publishing, 2002.
توثيق جمعية اللغة المعاصرة MLA (الإصدار التاسع)Smith, Shaun, و Joe Wheeler. Managing the Customer Experience: Turning Customers into Advocates. Financial Times Prentice Hall ; Pearson Custom Publishing, 2002.
تحذير: قد لا تكون هذه الاستشهادات دائما دقيقة بنسبة 100%.