Smith, S., & Wheeler, J. (2002). Managing the customer experience: Turning customers into advocates. Financial Times Prentice Hall ; Pearson Custom Publishing.
Chicago-Zitierstil (17. Ausg.)Smith, Shaun, und Joe Wheeler. Managing the Customer Experience: Turning Customers into Advocates. London : Boston, MA: Financial Times Prentice Hall ; Pearson Custom Publishing, 2002.
MLA-Zitierstil (9. Ausg.)Smith, Shaun, und Joe Wheeler. Managing the Customer Experience: Turning Customers into Advocates. Financial Times Prentice Hall ; Pearson Custom Publishing, 2002.
Achtung: Diese Zitate sind unter Umständen nicht zu 100% korrekt.