Παραπομπή σε μορφή APA (7η εκδ.)

Smith, S., & Wheeler, J. (2002). Managing the customer experience: Turning customers into advocates. Financial Times Prentice Hall ; Pearson Custom Publishing.

Παραπομπή σε μορφή Chicago (17η εκδ.)

Smith, Shaun, και Joe Wheeler. Managing the Customer Experience: Turning Customers into Advocates. London : Boston, MA: Financial Times Prentice Hall ; Pearson Custom Publishing, 2002.

Παραπομπή σε μορφή MLA (9th εκδ.)

Smith, Shaun, και Joe Wheeler. Managing the Customer Experience: Turning Customers into Advocates. Financial Times Prentice Hall ; Pearson Custom Publishing, 2002.