Smith, S., & Wheeler, J. (2002). Managing the customer experience: Turning customers into advocates. Financial Times Prentice Hall ; Pearson Custom Publishing.
Цитирование в стиле Чикаго (17-е изд.)Smith, Shaun, и Joe Wheeler. Managing the Customer Experience: Turning Customers into Advocates. London : Boston, MA: Financial Times Prentice Hall ; Pearson Custom Publishing, 2002.
Цитирование MLA (9-е изд.)Smith, Shaun, и Joe Wheeler. Managing the Customer Experience: Turning Customers into Advocates. Financial Times Prentice Hall ; Pearson Custom Publishing, 2002.
Предупреждение: эти цитированмия не могут быть всегда правильны на 100%.