APA (7. basım) Alıntı

Smith, S., & Wheeler, J. (2002). Managing the customer experience: Turning customers into advocates. Financial Times Prentice Hall ; Pearson Custom Publishing.

Chicago Style (17. basım) Atıf

Smith, Shaun, ve Joe Wheeler. Managing the Customer Experience: Turning Customers into Advocates. London : Boston, MA: Financial Times Prentice Hall ; Pearson Custom Publishing, 2002.

MLA (9th ed.) Atıf

Smith, Shaun, ve Joe Wheeler. Managing the Customer Experience: Turning Customers into Advocates. Financial Times Prentice Hall ; Pearson Custom Publishing, 2002.

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