Managing the customer experience : turning customers into advocates /
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| Main Author: | |
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| Format: | Book |
| Language: | English |
| Published: |
London : Boston, MA.
Financial Times Prentice Hall ; Pearson Custom Publishing,
2002.
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| 100 | 1 | |a Smith, Shaun. | |
| 245 | 1 | 0 | |a Managing the customer experience : |b turning customers into advocates / |c Shaun Smith & Joe Wheeler. |
| 260 | |a London : |b Financial Times Prentice Hall ; |a Boston, MA. |b Pearson Custom Publishing, |c 2002. | ||
| 300 | |a xvi, 254 p. : |b ill. ; |c 24 cm. | ||
| 336 | |a text |b txt |2 rdacontent | ||
| 337 | |a unmediated |b n |2 rdamedia | ||
| 338 | |a volume |b nc |2 rdacarrier | ||
| 504 | |a Includes bibliographical references and index. | ||
| 650 | 0 | |a Customer relations. | |
| 650 | 0 | |a Relationship marketing. | |
| 650 | 0 | |a Customer loyalty. | |
| 700 | 1 | |a Wheeler, Joe. | |
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