Managing the customer experience : turning customers into advocates /
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| 主要作者: | Smith, Shaun |
|---|---|
| 其他作者: | Wheeler, Joe |
| 格式: | 圖書 |
| 語言: | 英语 |
| 出版: |
London : Boston, MA.
Financial Times Prentice Hall ; Pearson Custom Publishing,
2002.
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