Managing the customer experience : turning customers into advocates /

I tiakina i:
Ngā taipitopito rārangi puna kōrero
Kaituhi matua: Smith, Shaun
Ētahi atu kaituhi: Wheeler, Joe
Hōputu: Pukapuka
Reo:Ingarihi
I whakaputaina: London : Boston, MA. Financial Times Prentice Hall ; Pearson Custom Publishing, 2002.
Ngā marau:
Ngā Tūtohu: Tāpirihia he Tūtohu
Kāore He Tūtohu, Me noho koe te mea tuatahi ki te tūtohu i tēnei pūkete!