Cita APA (7th ed.)

World Bank. (2004). World development report 2004: Making services work for poor people. World Bank.

Cita Chicago (17th ed.)

World Bank. World Development Report 2004: Making Services Work for Poor People. Washington, DC: World Bank, 2004.

Cita MLA (9th ed.)

World Bank. World Development Report 2004: Making Services Work for Poor People. World Bank, 2004.