Cita APA (7th ed.)

Rao, A., .Carr, L. P., & Dambolena, I. (1996). Total quality management: A cross functional perspective. Wiley.

Cita Chicago (17th ed.)

Rao, Ashok, Lawrence P. .Carr, i Ismael Dambolena. Total Quality Management: A Cross Functional Perspective. New York: Wiley, 1996.

Cita MLA (9th ed.)

Rao, Ashok, et al. Total Quality Management: A Cross Functional Perspective. Wiley, 1996.