APA-viite (7. p.)

Rao, A., .Carr, L. P., & Dambolena, I. (1996). Total quality management: A cross functional perspective. Wiley.

Chicago-viite (17. p.)

Rao, Ashok, Lawrence P. .Carr, ja Ismael Dambolena. Total Quality Management: A Cross Functional Perspective. New York: Wiley, 1996.

MLA-viite (9. p.)

Rao, Ashok, et al. Total Quality Management: A Cross Functional Perspective. Wiley, 1996.