Rao, A., .Carr, L. P., & Dambolena, I. (1996). Total quality management: A cross functional perspective. Wiley.
Chicagoスタイル(17版)引用形式Rao, Ashok, Lawrence P. .Carr, , Ismael Dambolena. Total Quality Management: A Cross Functional Perspective. New York: Wiley, 1996.
MLA(9版)引用形式Rao, Ashok, et al. Total Quality Management: A Cross Functional Perspective. Wiley, 1996.
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