Rao, A., .Carr, L. P., & Dambolena, I. (1996). Total quality management: A cross functional perspective. Wiley.
Chicago (17e ed.) BronvermeldingRao, Ashok, Lawrence P. .Carr, en Ismael Dambolena. Total Quality Management: A Cross Functional Perspective. New York: Wiley, 1996.
MLA (9e ed.) BronvermeldingRao, Ashok, et al. Total Quality Management: A Cross Functional Perspective. Wiley, 1996.