Rao, A., .Carr, L. P., & Dambolena, I. (1996). Total quality management: A cross functional perspective. Wiley.
芝加哥风格引文Rao, Ashok, Lawrence P. .Carr, 与 Ismael Dambolena. Total Quality Management: A Cross Functional Perspective. New York: Wiley, 1996.
MLA引文Rao, Ashok, et al. Total Quality Management: A Cross Functional Perspective. Wiley, 1996.
警告：这些引文格式不一定是100％准确.