Cita APA (7a ed.)

Amin, S., Das, J., & Goldstein, M. P. (2008). Are you being served?: New tools for measuring service delivery. The World Bank.

Cita Chicago Style (17a ed.)

Amin, Samia, Jishnu Das, y Markus P. Goldstein. Are You Being Served?: New Tools for Measuring Service Delivery. Washington, DC: The World Bank, 2008.

Cita MLA (9a ed.)

Amin, Samia, et al. Are You Being Served?: New Tools for Measuring Service Delivery. The World Bank, 2008.