Amin, S., Das, J., & Goldstein, M. P. (2008). Are you being served?: New tools for measuring service delivery. The World Bank.
Style de citation Chicago (17e éd.)Amin, Samia, Jishnu Das, et Markus P. Goldstein. Are You Being Served?: New Tools for Measuring Service Delivery. Washington, DC: The World Bank, 2008.
Style de citation MLA (9e éd.)Amin, Samia, et al. Are You Being Served?: New Tools for Measuring Service Delivery. The World Bank, 2008.
Attention : ces citations peuvent ne pas être correctes à 100%.