Citação norma APA

Amin, S., Das, J., & Goldstein, M. P. (2008). Are you being served?: New tools for measuring service delivery. The World Bank.

Citação norma Chicago

Amin, Samia, Jishnu Das, and Markus P. Goldstein. Are You Being Served?: New Tools for Measuring Service Delivery. Washington, DC: The World Bank, 2008.

Citação norma MLA

Amin, Samia, et al. Are You Being Served?: New Tools for Measuring Service Delivery. The World Bank, 2008.

Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.