Zairi, M. (1999). Best practice: Process innovation management. Butterworth-Heinemann.
Cita Chicago (17th ed.)Zairi, Mohamed. Best Practice: Process Innovation Management. Oxford ; Boston: Butterworth-Heinemann, 1999.
Cita MLA (9th ed.)Zairi, Mohamed. Best Practice: Process Innovation Management. Butterworth-Heinemann, 1999.
Atenció: Aquestes cites poden no estar 100% correctes.