Zairi, M. (1999). Best practice: Process innovation management. Butterworth-Heinemann.
Chicago Style (17th ed.) CitationZairi, Mohamed. Best Practice: Process Innovation Management. Oxford ; Boston: Butterworth-Heinemann, 1999.
MLA (9th ed.) CitationZairi, Mohamed. Best Practice: Process Innovation Management. Butterworth-Heinemann, 1999.