Zairi, M. (1999). Best practice: Process innovation management. Butterworth-Heinemann.
Cita Chicago Style (17a ed.)Zairi, Mohamed. Best Practice: Process Innovation Management. Oxford ; Boston: Butterworth-Heinemann, 1999.
Cita MLA (9a ed.)Zairi, Mohamed. Best Practice: Process Innovation Management. Butterworth-Heinemann, 1999.
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