Zairi, M. (1999). Best practice: Process innovation management. Butterworth-Heinemann.
Citazione stile Chigago Style (17a edizione)Zairi, Mohamed. Best Practice: Process Innovation Management. Oxford ; Boston: Butterworth-Heinemann, 1999.
Citatione MLA (9a ed.)Zairi, Mohamed. Best Practice: Process Innovation Management. Butterworth-Heinemann, 1999.