Zairi, M. (1999). Best practice: Process innovation management. Butterworth-Heinemann.
Цитирование в стиле Чикаго (17-е изд.)Zairi, Mohamed. Best Practice: Process Innovation Management. Oxford ; Boston: Butterworth-Heinemann, 1999.
Цитирование MLA (9-е изд.)Zairi, Mohamed. Best Practice: Process Innovation Management. Butterworth-Heinemann, 1999.