Zairi, M. (1999). Best practice: Process innovation management. Butterworth-Heinemann.
芝加哥风格引文Zairi, Mohamed. Best Practice: Process Innovation Management. Oxford ; Boston: Butterworth-Heinemann, 1999.
MLA引文Zairi, Mohamed. Best Practice: Process Innovation Management. Butterworth-Heinemann, 1999.
警告：这些引文格式不一定是100％准确.